Thank you for visiting Odd Trunk!
Here's a list of our frequently asked questions. Can't find an answer? If you have something else to ask us please reach out to us at email@example.com
1. Where is my Order?
Most orders are dispatched within 4-7 days of confirmation. However, made to order products such as Original Art Canvases and Wall Plaques may take upto 14 days to dispatch.
Delivery time post dispatch varies according to pincode.
Transit time could vary from 3 - 7 working days depending on the delivery location.
2. I have not received an order confirmation despite money debited
In case you have not received an order confirmation email, please check your email spam folders.
Please reach out to us via email- firstname.lastname@example.org with a payment screenshot and we will get back to you. We'd suggest you to wait for 24 hours post payment to ensure if the payment has got through our payment gateway, Instamojo. In case of a payment error, the amount debited will be credit back to your source account within a week.
3. Why do I pay for shipping?
Being a small business shipping costs are calculated carefully to cover our costs, and free delivery on orders below ₹1000 does not work for us. A very nominal flat rate of ₹50 is charged for all orders below 1000.
4. Why can't I find some of the products listed on your Instagram page?
We are constantly changing our inventory and working on bringing in new products and improving them. Only the products listed on the website are currently available and ready to ship. You can check out our social media handles to be informed on new launches and limited edition collections.
5. I have received the wrong / damaged product
Incase you have received a wrong item or a defective product, it is on us. Please share us an image of the product received via email. No reverse pickup or return required. You can keep the product, while we send you the right replacement or refund in case the item is not available.
6. Do you take custom orders?
Customisation is possible for bulk orders with a minimum order quantity of ₹5000. Extra charges will be applicable for customisation.
7. Can I get a discount on a bulk/ wholesale purchase?
Wholesale discounts are provided on bulk orders of over 50 units. For bulk/ wholesale queries please reach out to us via email at email@example.com
8. I would like to be a stockist
If you are interested in being a stockist, please reach out to us via email at firstname.lastname@example.org with your store's details. However we limit our association with online only retailers and do not encourage online reselling of our products.